Overview
This program will teach you a systematic process for developing “emotional self-control” during pressure situations. This process of “self-control” will help you approach your life with more discipline and will help you learn how to make better choices.
All of us have experienced unwanted emotions at work – either with our coworkers, our boss, or ourselves. While having emotions is normal, it’s what we do with them that can lead to problems – with our relationships, our productivity and our well-being.
Areas covered
- Identify and control YOUR emotional hot buttons
- Stop getting so worked up over little things
- Stay centered in pressure situations
- Stop avoiding conflict
- Graceful “exit lines”
- Safe ways to blow off steam
Who should attend
- Managers
- Existing Managers wanting to enhance their leadership skills
- Supervisors
- Future management candidates
- Line Supervisors
- Human Resources Professionals
- Anyone with a desire to improve how they manage their emotions
Presenter – Barbara Khozam
As the founder of Barbara Khozam Speaking and Consulting, Barbara is a nationally recognized speaker and trainer having delivered over 1000 presentations on Customer Service, Leadership, and Communication. Her audiences include employees of Xerox, Symantec, Verizon, and the FBI to name a few. Known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience, she has been the recipient of dozens of awards for Sales Achievement & Outstanding Trainer Ratings. Barbara is the author of How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around) and the co-author of The Power of the Platform, and Executive Etiquette Power.