Process Management


This webinar provides a holistic and practical approach to standardizing, stabilizing and optimizing processes.  This “Business Process Management Approach” has practical tools and techniques that you can apply in your organization.  See real life applications in a diverse set of processes including sales, manufacturing, and supply chain management. 

Many of us were taught how to manage people, but we are rarely taught how to effectively manage processes.  Edward Deming, the “father of quality” said that 94% of problems are due to the system, not the people.  It is the responsibility of management to design processes in such a way that they produce the results we desire.  If you are tired of “crisis management”, having tons of data that doesn’t point to a solution, or working harder than the results indicate, this webinar is for you. 

Learning Objectives

  • Fundamentals of business process management
  • Tools & techniques to define and document processes
  • Establishing actionable process metrics & dashboards
  • Transforming data to the appropriate corrective actions
  • Tools to standardize, stabilize & optimize performance

Who Will Benefit

  • Department Managers
  • Team Leaders and Supervisors
  • Project Managers
  • Anyone with responsibility for managing processes

Presenter – Carl Lefever

pic copyCarl Lefever has over 15 years experience leading process improvement programs to drive significant business results. Carl has led over 100 projects across diverse set of functions including Operations, Sales, Marketing, Customer Service, Supply Chain, Information Technology and Human Resources. He is a certified Lean Six Sigma Master Black Belt and an experienced facilitator of many other disciplines including Project Management, Strategic Planning, Lean Enterprise and Business Process Management. Carl gained his experience working in leadership roles in several large organizations in roles including the Director of Lean Six Sigma and Vice President of Sales Operations. He now leads a consulting firm called Improve & Grow, whose primary focus is helping business reach their goals through process improvement.

This 75-90 minute On-Demand Webinar will be available to view online for 30 days from the date of purchase.


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