In this impactful webinar, you’ll learn why emotional intelligence is far more than just a “buzz phrase” and why it’s recognized as one of the most important tools for success-minded people like you. Researchers and business experts agree that workers with high emotional intelligence are top performers in their organizations simply because they are more able to appropriately respond to the stress and frustration that comes from working with others. By definition:
“Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.”
Using the emotional intelligence skills you’ll learn in this webinar, you’ll gain the ability to be more resilient and flexible when things get tough in any situation.
- Understand emotional intelligence competencies and assess your current strengths and weaknesses
- Recognize how feelings, reactions and emotions affect work relationships
- Remain in control in emotionally charged situations
- Identify different communication styles and understand how best to interact with them
- Eliminate counterproductive behaviors and habits that may escalate emotions
Who Should Attend
- Customer Service Representatives
- Individual Contributors
- Anyone who interacts with others as part of their job
Presenter – Rosemary Laack
Rosemary Laack is an award winning leader and speaker who uses her energetic trademark approach to coach and train all over the world. She spent over 20 years working in both small firms and large Fortune 500 companies like Procter & Gamble and Unilever. Her energy and passion to learn helped take her on a journey from Operations to Marketing & Advertising and from front line staff to Executive Director. In 2007, Rosemary founded her own coaching and professional speaking firm to help shape tomorrow’s leaders today. You can count on her to deliver a fresh approach to managing work, relationships and careers. Rosemary received her B.S. in Business/Marketing from the Kelley School of Business at Indiana University – Bloomington.