How To Deliver Exceptional Customer Service – Consistently
July 11, 2016 | Comments Off on How To Deliver Exceptional Customer Service – Consistently
Real World Story: I was late for breakfast. The morning meal service ended at 9:30, and the time now was 9:25. I raced down to the restaurant and crossed the threshold at 9:26. I was expecting to be greeted by the restaurant staff with a heavy sigh and an attitude that I was bothering them. On the contrary! A staffmember who looked almost pleased that I had arrived greeted me with a huge smile. He slowly walked me to my table – not rushing and obviously giving me time to compose myself, explained the buffet format,
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