Overview
(Approximately 75 minutes)
This program will teach you a systematic process for developing “emotional self-control” during pressure situations. This process of “self-control” will help you approach your life with more discipline and will help you learn how to make better choices.
All of us have experienced unwanted emotions at work – either with our coworkers, our boss, or ourselves. While having emotions is normal, it’s what we do with them that can lead to problems – with our relationships, our productivity and our well-being.
Areas covered
Who should attend
Presenter – Barbara Khozam
As the founder of Barbara Khozam Speaking and Consulting, Barbara is a nationally recognized speaker and trainer having delivered over 1000 presentations on Customer Service, Leadership, and Communication. Her audiences include employees of Xerox, Symantec, Verizon, and the FBI to name a few. Known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience, she has been the recipient of dozens of awards for Sales Achievement & Outstanding Trainer Ratings. Barbara is the author of How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around) and the co-author of The Power of the Platform, and Executive Etiquette Power.